Terms & Conditions
Refund and Return Policy
Thank you for shopping at Furniturery BD. We
take pride in the quality of our products and want to ensure that our customers
are completely satisfied with their purchases. Please read our refund and
return policy carefully to ensure a smooth process should you wish to return an
item.
Return Period:
·
You have 3 days from
the date of delivery to return your item.
·
Returns requested
beyond this period will not be accepted.
Condition of Returned Items:
·
Items must be returned
in their original condition, unused and with all original packaging and
accessories.
·
Products that have
been assembled, modified or damaged after delivery cannot be returned.
·
Custom-made or
personalized items are final sale and cannot be returned.
Return Process:
1. Initiate a Return: Contact our customer service team via email at admin@furniturerybd.com or by phone at 01979985366, 01979985367 to
initiate the return process. Please provide your order number, the item(s) you
wish to return, and the reason for the return.
2. Return Authorization: Our team will review your return request and, if approved, will
provide you with a Return Authorization Number (RAN) and instructions for
returning your item. Please note that returns without a RAN will not be
accepted.
3. Shipping the Return: You are responsible for the return shipping costs. We recommend
using a trackable shipping method as we are not responsible for lost or damaged
items during transit.
4. Inspection:
Upon receipt of the returned item, our team will inspect the product to ensure
it meets our return condition requirements.
5. Refund Processing: If the return is approved, a refund will be processed to your
original method of payment within 15-25 business days. Please note that
shipping and handling fees are non-refundable.
Exchanges:
If you received a damaged or defective item,
please contact us immediately. We will arrange for a replacement to be sent to
you at no additional cost. The same return conditions apply for exchanges.
Exceptions:
Some items may be subject to different return
policies. These exceptions will be clearly noted on the product page and at the
time of purchase.
Contact Us:
If you have any questions or concerns
regarding your order, our products, or our return policy, please do not
hesitate to contact us. Our customer service team is here to help you.
Furniturery BD reserves the right to modify
this refund and return policy at any time. Changes and clarifications will take
effect immediately upon their posting on the website.